Shipping policy
Shipping
Free US shipping
Every order ships free within the United States, with tracking.
Delivery times
We work with two fulfillment partners. Each product page shows which one your item ships from and its delivery estimate.
- US warehouse items (warming mats, warming trays, chafing dishes, roaster ovens, drink dispensers): prepared within 1–3 business days, then usually delivered in 2–5 business days. Most arrive within 3–8 business days of ordering.
- Overseas partner items (boards, platters, bowls, fondue sets): prepared within 1–3 business days, then usually delivered in 5–11 business days. Most arrive within 7–14 business days of ordering.
- Orders with items from both partners ship in separate packages, each with its own tracking number.
- Business days are Monday–Friday, excluding US holidays. Peak seasons and weather can occasionally add a few days.
Holiday orders
Hosting Thanksgiving on November 26? We recommend ordering US warehouse items by November 13 and overseas items by November 6. For delivery before December 24, order US warehouse items by December 11 and overseas items by December 4.
Tracking
You'll get an email with your tracking number as soon as your order ships. Tracking may take 1–2 days to show movement.
Where we ship
We currently ship to addresses in the United States only. We're unable to ship to P.O. boxes.
Lost or delayed packages
If your tracking hasn't updated in 7 days, or your order hasn't arrived within the delivery estimate plus 5 business days, contact us through our contact page and we'll help, including a reship or refund if your package is lost.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, contact us right away. We can only update an address before the order ships.